Refund Policy

• Creation Pro will provide no refunds if you select a special package.
• Our central design concept is approved. You requested changes.
• Non-company-related issues caused the cancellation.
• More than two weeks of the project had passed without communication with the company.
• Another company or designer has been contacted for the job.
• The creative brief lacks essential details. Complete design modification is required.
• The claim exceeded the ‘request for refund’ period. The company is closing or rebranding.
• No refunds for ‘change of mind’, ‘disagreement with partner’, or other non-service-related reasons will be given.
• A client who subscribes to a service bundle and is dissatisfied with one service will only receive a refund for that specific service.
• Refunds are not available after seven days of purchase. Social Media Marketing/Management, SEO, Domain Registration, Logo Copyrights and Trademarks, Web Hosting, and Paid Plugins (SSL/DDoS) are non-refundable.
• Websites are non-refundable once the client approves and sends the development design. Once logo/website designs are approved, refund requests are denied. If the client fails to provide the logo/web design brief within ten days of ordering, a partial refund (up to 25%) may be available.
• Once the refund is accepted it takes about 40-45 business days to be reflected in your account.

Get Refund

Our refund policy requires the following procedures to claim your money: Refunds can be claimed by:

• Using our Toll-Free Number ———- for live chat. Chat now by clicking here.
• Contacting us via email.

After reviewing your request, we will respond to your refund request promptly. To preserve legality, Creation Pro will submit your designs to the Copyright Acquisition of the Government Copyright Agencies after you receive your refund.

Governing Law and Jurisdiction

The terms and conditions at Creation Pro are controlled by and construed following US law without respect to its conflicts of laws rules. You and Creation Pro also consent to US federal and state courts. You agree to settle any disagreement, claim, or controversy related to these Terms or Creation Pro’s services that are not subject to mandatory arbitration. You also waive jurisdictional, venue, and inconvenient forum objections to such courts. These principles do not apply to non-US residents. As an EU citizen, you can sue in your own country. These Terms and Conditions require claims to be lodged within 30 days of the disagreement or controversy. Claim after the deadline and the cause of action will be rejected. No recovery or damage will be sought until the party pays the costs and attorney charge. You and Creation Pro agree to try to resolve any site use dispute. This will be done in good faith to resolve the dispute. Both parties can request mediation if the disagreement goes unresolved after a reasonable time. Please note that Creation Pro limits the excellent time to 30 days. If the dispute remains unresolved following mediation, the parties might pursue any right or remedy under US or local law.

Quality Assurance

We and our designers strive to meet your needs. We research and craft our designs to be the finest. We guarantee customer satisfaction. We offer unlimited revisions to ensure your satisfaction. We work to exceed your expectations. We keep revising your design until you’re happy (the number of changes depends on the package).

Delivery Policy

A confirmation email and the complete order will be delivered to the specified account on the Order Confirmation date. The minimum turnaround time is two business days, depending on the package. Our customer service team handles urgent orders.

Maintenance of Records

Creation Pro stores finalised designs, so you may retrieve the correct file if you lose an order.

Client Support

Our customer support team is available 24/7 to address your questions.

Communication Policy

Creation Pro is not liable for correspondence on platforms other than “info@creationpro.co” or for numbers not listed on our website. We are not responsible for any damages caused by non-provided contact details. Project activation fees will apply if the client does not respond within 45 days. All information on our official domains is our responsibility.